Shipping Policy

We Deliver Across America and Around the World

At HULIVI LLC, we know that waiting for a package can be exciting – but also frustrating when shipping takes too long or tracking information is unclear. That is why we have built a shipping operation that prioritizes speed, accuracy, and transparency. From our warehouses to your mailbox, we partner with trusted carriers (USPS, UPS, FedEx, and international logistics providers) to ensure that your belts, hair accessories, hats, purses, and bags arrive safely and on time.

This Shipping Policy explains everything you need to know: processing times, domestic and international shipping options, costs, tracking, lost packages, customs duties, and more. We have written this policy in clear, straightforward English so you can shop with confidence.

If you have any questions after reading, please contact us at hulivillc@gmail.com or call +84936864468.

1. Order Processing Time

Before your order ships, we need time to receive, verify, pack, and hand it off to the carrier. This is called processing time.

Standard Processing: 1–3 Business Days

Most orders placed on hulivi.shop are processed within 1 business day. During peak seasons (holidays, sales events), processing may take up to 3 business days.

Important: Processing time is separate from shipping time. For example, if you order on Monday and we process on Tuesday, your order ships on Tuesday – then the shipping clock starts.

Cut-Off Time

Orders placed before 2:00 PM Eastern Time on a business day are often processed the same day. Orders placed after 2:00 PM ET or on weekends/holidays begin processing the next business day.

Expedited Processing

We do not currently offer paid expedited processing. However, if you need rush processing for an emergency, email us at hulivillc@gmail.com with your order number and reason. We will try our best to prioritize, but cannot guarantee.

Order Confirmation vs. Shipment Confirmation

• Order Confirmation Email: Sent immediately after you complete checkout. This confirms we received your order.

• Shipment Confirmation Email: Sent when your order leaves our warehouse. This includes a tracking number. You will not receive a tracking number until your order ships.

If you have not received a shipment confirmation after 5 business days (and your order does not contain pre-order or backordered items), please check your spam folder. Still missing? Email us.

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2. Domestic Shipping (United States)

We ship to all 50 US states, including Alaska and Hawaii (though delivery times may be longer for remote areas). We do not ship to US minor outlying islands (e.g., Baker Island, Howland Island) except through APO/FPO.

Domestic Shipping Methods & Delivery Times

Notes on delivery times:

• Business days are Monday through Friday, excluding federal holidays.

• Delivery times are estimates, not guarantees. Weather, carrier backlogs, and incorrect addresses can cause delays.

• Alaska and Hawaii: Add 2–5 business days to all estimates.

• Rural or remote areas: May add 1–3 business days.

Domestic Shipping Costs

Free standard shipping automatically applies at checkout when your subtotal (before tax and after discounts) is $49 or more. Free shipping does not apply to expedited or express methods.

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3. International Shipping

HULIVI proudly serves customers around the world. We ship to over 40 countries across North America, Europe, Asia, Australia, and South America (limited). If your country is not listed at checkout, please email hulivillc@gmail.com – we may be able to add it.

International Shipping Methods

We currently offer only International Standard Shipping for most destinations. Expedited international shipping may be available for select countries (Canada, UK, Australia) – please check at checkout.

Important: International delivery times are highly variable due to customs clearance. A package may clear customs in 2 days or 2 weeks – we have no control over this. Please be patient.

International Shipping Costs

International shipping costs are calculated at checkout based on:

• Total weight of your order (including packaging).

• Destination country.

• Shipping method selected.

Typical international shipping range: $12 – $35 USD for standard packages (under 2 lbs). Heavier orders (multiple bags, purses) may cost $40–$60.

We do not offer free international shipping at this time, though we may run limited-time promotions (e.g., “$15 flat rate to Canada”).

Tracking for International Orders

International tracking is often less detailed than domestic tracking. You may see:

• “Departed USPS facility” – then no updates for 7–10 days while the package is in transit or awaiting customs.

• Final delivery scan may be missing.

If your international tracking has not updated for more than 15 business days, please email us. We can open an inquiry with the USPS, but please note that international investigations can take 30–60 days.

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4. Shipping Costs & Free Shipping Threshold (Detailed)

How We Calculate Shipping

Shipping costs are determined by:

1. Weight – Heavier items (e.g., leather bags, multiple belts) cost more to ship.

2. Dimensions – Oversized boxes (e.g., wide-brim hats in rigid packaging) incur dimensional weight surcharges.

3. Distance – Shipping from our Florida warehouse to California costs more than to Georgia.

4. Speed – Faster shipping costs more.

Our checkout system integrates with carrier rate calculators to provide real-time, accurate shipping costs. We do not mark up shipping – you pay exactly what the carrier charges us (plus a small handling fee of $0.50–$1.00 for packaging materials).

Free Shipping Details (US Only)

• Minimum order: $49 USD after discounts and before tax.

• Free shipping applies only to Standard Shipping (3–7 business days).

• If you upgrade to Expedited or Express, you pay the difference.

• Free shipping is automatically applied – no coupon code needed.

• Orders that qualify for free shipping but are later returned (partial return) may lose free shipping eligibility. If your return reduces the order total below $49, we may deduct the original $5.99 shipping cost from your refund.

Why We Charge for Shipping on Orders Under $49

Shipping costs are a significant expense for small orders (e.g., a single belt or hair clips). By charging a small $5.99 fee on orders under $49, we can keep our product prices low for everyone. This is standard practice among online retailers.

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5. Tracking Your Order

How to Track

1. Look for the shipment confirmation email from hulivillc@gmail.com (subject: “Your order has shipped”).

2. Click the tracking link in the email, or copy the tracking number and paste it on the carrier’s website (USPS.com, UPS.com, FedEx.com).

3. For international orders, you may also use Universal Parcel Tracking websites like 17track.net.

When Tracking Is Available

• Tracking numbers are generated when we print the shipping label, usually 1–2 days before the carrier physically scans the package. It may take 24 hours after label creation for the carrier’s system to show movement.

• If your tracking says “Label Created, Not Yet In System” for more than 3 business days, please email us – there may be a pickup delay.

Tracking Updates for USPS

USPS tracking can sometimes be erratic. Common statuses:

• “Pre-Shipment” – Label created, not yet dropped off or scanned.

• “In Transit, Arriving Late” – Package is delayed but still moving.

• “Out for Delivery” – Expected today.

• “Delivered” – Carrier claims delivery. If you do not have it, see Section 8.

What to Do If Tracking Is Not Updating

• Domestic (US): Wait 48 hours. Most tracking updates overnight. If no change after 5 days, contact us.

• International: Wait 10–15 business days. International tracking often has gaps. We cannot expedite customs.

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6. Shipping Carriers We Use

HULIVI partners with the most reliable carriers in the industry. The specific carrier for your order depends on your location, package weight, and shipping method selected.

We reserve the right to change carriers based on operational needs. However, you will always receive tracking information.

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7. PO Boxes, APO/FPO, and US Territories

PO Boxes (Domestic)

Yes, we ship to PO boxes using USPS only. UPS and FedEx cannot deliver to PO boxes. If you provide a PO box address, we will automatically ship via USPS. Delivery times may be 1–2 days longer than street addresses.

APO/FPO (Military Addresses)

We proudly support our military personnel. We ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses via USPS. Please use the correct format:

Example:
SPC JOHN DOE
UNIT 2050 BOX 123
APO AP 96278

Important notes for APO/FPO:

• Delivery times are longer: typically 2–4 weeks due to military handling.

• Tracking may stop once the package enters the military postal system.

• We cannot ship expedited or express to APO/FPO addresses.

• Some items (e.g., large bags over 2 lbs) may have size/weight restrictions – if your order is rejected by the military post, we will notify you.

US Territories

We ship to Puerto Rico, Guam, US Virgin Islands, American Samoa, and Northern Mariana Islands. Delivery times are similar to international: 10–20 business days. Shipping costs are calculated at checkout and may be higher than mainland US.

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8. Lost, Stolen, or Delayed Packages

Lost Packages (Tracking Shows No Movement for >10 days)

If your domestic package has not been scanned for 10 or more business days (or 20+ days for international), it may be lost. Please contact us at hulivillc@gmail.com with your order number. We will:

1. Open a “missing mail” search request with the carrier.

2. If the carrier confirms the package is lost, we will either:

   • Reship the order at no cost to you (if inventory is available), or

   • Issue a full refund (including original shipping costs).

Please note: carrier investigations can take 7–14 days. We will not refund or reship until the carrier declares the package lost.

Stolen Packages (Tracking Shows “Delivered” But Not Received)

This is a difficult situation because once the carrier marks a package as delivered, HULIVI’s responsibility typically ends. However, we will do our best to help.

Step-by-step:

1. Check with neighbors, family members, and your building’s front desk or mailroom.

2. Look around your property – carriers sometimes hide packages behind bushes or under mats.

3. Wait 24 hours – occasionally carriers mark “delivered” early and actually deliver the next day.

4. Contact the carrier directly to file a stolen package claim (USPS: 1-800-275-8777; UPS: 1-800-742-5877; FedEx: 1-800-463-3339).

5. Email us with your order number and a copy of the carrier’s response.

What we can do:

• Provide proof of delivery (e.g., GPS coordinates from the carrier, if available).

• For loyal customers with no history of disputes, we may offer a one-time replacement or store credit at our discretion (typically up to $50 value).

• We cannot guarantee a refund or replacement for stolen packages, as we have no control after delivery.

Prevention: We recommend shipping to a secure location (work address, locker, or requiring signature – contact us to add signature confirmation for an extra fee).

Delayed Packages (Not Lost)

The carrier is experiencing backlogs (common during holidays or bad weather). We cannot expedite a package once it is with the carrier. Please wait a few more days. If your order is delayed beyond the maximum estimate (e.g., 15 days for domestic standard shipping), email us and we will file a service complaint with the carrier.

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9. Customs, Duties & Import Taxes (International)

Who Pays Customs Fees?

You do. HULIVI LLC does not collect customs duties, import taxes, or VAT. These fees are imposed by your country’s government and are your responsibility. The carrier may collect them at delivery (cash on delivery) or invoice you later.

How Much Will Customs Fees Be?

We cannot predict. Every country has different rules, duty rates, and de minimis thresholds (the value below which no duties apply). Common thresholds:

• Canada: CAD $40 for gifts, CAD $150 for goods – but duties may apply lower. HST/GST also applies.

• United Kingdom: £135 – below that, no customs fees (but VAT may be collected by the seller – we do not collect UK VAT).

• European Union: €150 for no duties; VAT is due on all imports (varies by country, 17–27%).

• Australia: AUD $1000 – below that, no duties or GST (generally).

• Japan: JPY 10,000 – below that, no duties/taxes (generally).

Use an online duty calculator (e.g., SimplyDuty) before ordering.

How We Declare Packages

We accurately declare:

• Contents: “Merchandise” (not “gift” – that is illegal).

• Value: The actual price you paid (in USD).

• Country of origin: China or Vietnam (depending on product).

We do not falsify customs forms. Please do not ask.

What If You Refuse to Pay Customs Fees?

If you refuse delivery because you do not want to pay customs fees, the package will be returned to us. However, the process is slow (2–4 months), and we incur return shipping costs plus any customs fees billed to us. In that case, we will refund the product price minus:

• Original outbound shipping cost.

• Return shipping cost (charged by carrier).

• Any customs/duties fees we had to pay.

The remaining refund is often very small or zero. To avoid this, please understand your country’s import rules before ordering.

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10. Incorrect Shipping Addresses

You Entered the Wrong Address

You are responsible for providing a complete and accurate shipping address at checkout. If you realize you made a mistake, email us immediately at hulivillc@gmail.com with “WRONG ADDRESS – ORDER #______” in the subject line.

• Before the order ships: We can update the address for free (within the 1-hour cancellation window).

• After the order ships: We cannot change the address. The package will be delivered to the original address. If it is returned to us by the carrier (e.g., “insufficient address”), we will contact you. You will need to pay for re-shipping (actual cost) to a corrected address.

Carrier Error (Wrong Delivery)

If the carrier delivers to an address that is not the one you provided (e.g., they misread the label), please contact us. We will file a claim with the carrier and work to get your package redirected or refunded.

Return to Sender

If a package is returned to us because the address was incorrect, unclaimed, or refused, we will notify you. You have two options:

1. Re-ship – Pay the shipping cost again (same rate as original). We will send to a corrected address.

2. Refund – We will refund the product price minus original shipping costs and a $5 handling fee.

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11. Shipping Restrictions & Hazardous Materials

We do not ship any hazardous materials. All our products (belts, hair clips, hats, purses, bags) are non-hazardous and can be shipped by air and ground.

International restrictions: Some countries restrict certain materials (e.g., leather products may be restricted by India, China, or others). If your country has a specific restriction, we will notify you at checkout or via email. In rare cases, we may cancel an international order if we cannot legally ship the product to you.

Prohibited countries: We do not ship to countries under US sanctions (e.g., Iran, North Korea, Syria, Cuba, Crimea). If you attempt to order from a sanctioned country, your order will be cancelled and refunded.

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12. Business Days & Holiday Schedule

Business days: Monday through Friday, excluding US federal holidays.

Non-business days: Saturdays, Sundays, and the following holidays when carriers do not operate:

• New Year’s Day (January 1)

• Martin Luther King Jr. Day (third Monday in January)

• Presidents’ Day (third Monday in February)

• Memorial Day (last Monday in May)

• Independence Day (July 4)

• Labor Day (first Monday in September)

• Thanksgiving Day (fourth Thursday in November)

• Christmas Day (December 25)

If you order on a holiday or weekend, processing begins the next business day.

Carrier delays during peak season: Between Thanksgiving and New Year’s, all carriers experience high volumes. Please expect additional 2–5 business days for delivery. We recommend ordering holiday gifts by December 10th for standard shipping and December 15th for expedited.

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13. Split Shipments & Backorders

Split Shipments

If your order contains multiple items, we may split it into two or more packages for efficiency. This is most common when:

• One item is on backorder (see below).

• Items are stored in different warehouse locations.

• One item is oversized.

You will receive separate tracking numbers for each shipment. There is no extra charge for split shipments.

Backorders

If a product is temporarily out of stock but we expect more within 14 days, we may offer a “backorder” option at checkout. You will see an estimated restock date. You have three choices:

1. Wait for backorder – We will ship the in-stock items immediately and the backordered item separately when it arrives (no extra shipping cost).

2. Cancel the backordered item – We will refund that item and ship the rest.

3. Cancel the entire order – Full refund.

If the estimated restock date passes and the item is still unavailable, we will notify you and automatically refund the backordered item.

We will never charge your payment method for backordered items until they ship (though Stripe may place a temporary authorization hold).

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14. Shipping Insurance

HULIVI self-insures most shipments up to $100. This means we will cover the cost of lost or damaged packages (subject to the terms in Section 8) without charging you extra.

For high-value orders (over $100), we strongly recommend purchasing **shipping insurance** through a third-party provider like Route or Shipsurance. At checkout, you may see an option to add insurance for a small fee (typically $1–5 depending on order value). Insurance protects you against:

• Lost packages (even if marked delivered, if you file a police report).

• Theft.

• Damage during transit.

If you decline insurance, our self-insurance limit of $100 applies. For orders over $100 without third-party insurance, we will cover only up to $100 in case of loss or damage. Please consider insuring expensive handbags or bulk orders.

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15. Contact Us About Shipping

If you have any question about shipping – whether it is tracking, costs, delivery times, customs, or a problem with your package – please reach out. We are here to help.

📧 Email: hulivillc@gmail.com (fastest response – include your order number and tracking number if applicable)
📞 Phone: +84936864468 (Monday–Friday, 10am–6pm Eastern Time – for urgent shipping issues, e.g., “my package shows delivered but I don’t have it”)

When contacting us about shipping, please provide:

• Your order number.

• The tracking number (if you have it).

• A clear description of the issue.

• Any relevant screenshots or photos.

We typically respond to shipping inquiries within 4 hours on business days.

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Summary of Key Shipping Points

• Processing: 1–3 business days before shipping.

• US Standard Shipping: $5.99 or free over $49; 3–7 business days.

• US Expedited/Express: Available for additional cost.

• International: 10–25 business days; customer pays customs fees.

• Tracking: Provided for all orders (but international tracking may be limited).

• Lost packages: We reship or refund after carrier confirms loss.

• Stolen packages: Not covered unless you purchased third-party insurance.

• Incorrect addresses: Customer responsible – update immediately.

Thank you for choosing HULIVI LLC. We are committed to getting your belts, hair accessories, hats, purses, and bags to you as quickly and safely as possible. Shop confidently at hulivi.shop.