Refund and Return Policy

Shop With Confidence: A Fair, Clear, and Customer-Friendly Return Policy

At HULIVI LLC, we stand behind every product we sell – from our premium leather belts and elegant hair accessories to our comfortable hats and stylish purses and bags. We know that sometimes, despite our best efforts to provide accurate descriptions, high-resolution photos, and detailed size charts, an item may not work out for you. Maybe the belt fits differently than expected. Perhaps the handbag color looks slightly different in natural light. Or you simply changed your mind.

That is perfectly fine. Unlike many online retailers that make returns difficult, charge hidden restocking fees, or offer only store credit, HULIVI offers a straightforward, customer-friendly return policy designed to give you peace of mind.

This document explains everything you need to know: your 30-day return window, conditions for returns, how to initiate a return, refund timelines, exchanges, non-returnable items, and our approach to defective or incorrect products. We have written this policy in plain English – no legal jargon, no loopholes, no surprises.

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Quick Summary: Your Key Rights at a Glance

If you do not have time to read the full policy, here are the most important points:

Read on for complete details, step-by-step instructions, and answers to every possible question.

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Section 1: Our Return Philosophy – Why We Made This Policy Generous

When you shop online, you cannot touch, feel, or try on the product. HULIVI recognizes this inherent limitation. That is why we have crafted a return policy that protects you, not just us. We want you to order from hulivi.shop with zero anxiety about “what if it doesn’t work out.”

Our philosophy is simple: A happy customer is a returning customer. We would rather accept a return, issue a full refund, and earn your long-term trust than force you to keep an item you do not love. This approach has built our reputation across the United States and internationally.

Moreover, our payment processor Stripe enables fast, transparent refunds. When we process a refund, Stripe initiates the transfer immediately – no delays, no manual approval bottlenecks.

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Section 2: Eligibility for Returns – The 30-Day Window

2.1 Standard Return Period

You have 30 calendar days from the date your order is delivered to request a return. The delivery date is defined as the date shown on the carrier’s tracking confirmation (USPS, UPS, FedEx, or local postal service). If your tracking shows “Delivered” on June 1st, you must contact us by July 1st.

Important: The 30-day window applies to the date you initiate the return (i.e., email us), not the date you ship the item back. However, we expect you to ship the returned item within 7 days after we provide return instructions.

2.2 Items Eligible for Return

Most items sold on hulivi.shop are eligible for return, including:

• Belts (all sizes, materials, buckle styles)

• Hair accessories (claw clips, scrunchies, headbands, hair pins, etc.)

• Hats (baseball caps, sun hats, beanies, bucket hats)

• Purses (handbags, crossbody bags, clutches, totes)

• Bags (backpacks, travel bags, cosmetic bags)

2.3 Conditions for Acceptable Returns

To receive a full refund, returned items must meet all of the following conditions:

✅ Unused and unworn – The item must not show any signs of wear, including but not limited to: scuffs, scratches, dirt, pet hair, makeup stains, deodorant marks, or odor (perfume, smoke, etc.). You may try on belts and hats for fit, but please do not wear them for extended periods.

✅ Original tags attached – All product tags, brand labels, and hang tags must be intact and attached to the item. If tags are removed, the return may be rejected or subject to a partial refund.

✅ Original packaging – Please return the item in its original dust bag, polybag, or box if applicable. While minor damage to packaging is acceptable (e.g., a crushed outer shipping box), the inner branded packaging should be intact.

✅ All accessories included – For purses and bags, this includes dust bags, shoulder straps, detachable pouches, and any keys/locks. For belts, include any additional buckle pieces.

✅ No alterations – We cannot accept items that have been altered, resized, monogrammed, or customized in any way.

2.4 Non-Returnable Items (Final Sale)

The following categories are not eligible for return or refund unless defective:

❌ Clearance items – Any product marked “Clearance,” “Final Sale,” “As-Is,” or discounted by 50% or more (unless the product is defective). Clearance pricing is clearly labeled on the product page.

❌ Gift cards – HULIVI gift cards (if introduced in the future) are non-refundable.

❌ Personalized or custom-made items – If we offer monogramming or custom sizing in the future, those items cannot be returned.

❌ Intimate apparel / undergarments – Not applicable to our current product range, but included for completeness.

❌ Items damaged by customer – If you accidentally rip, stain, or break a product after delivery, that is not covered. However, manufacturing defects are covered (see Section 7).

❌ Items returned after 30 days – We may still accept late returns at our discretion, but only for store credit or with a 20% restocking fee. Contact us first.

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Section 3: Step-by-Step Return Process

Follow these five simple steps to return an item to HULIVI. Please do not send any returns without contacting us first – unauthorized returns may be rejected or delayed.

Step 1: Review Your Order & Item

Check that your item meets the eligibility conditions above. If you are unsure, err on the side of contacting us – we can often provide guidance.

Step 2: Contact HULIVI Customer Support

Send an email to hulivillc@gmail.com with the following information:

• Order number (found in your confirmation email, format #HUL-xxxxxx)

• Full name (as on the order)

• Item(s) you wish to return (product name or SKU)

• Reason for return (e.g., wrong size, changed mind, quality issue)

• Preferred resolution (refund or exchange – if exchange, specify desired size/color)

Example email subject line: “Return Request – Order #HUL-12345 – Brown Leather Belt – Wrong Size”

Step 3: Receive Return Authorization & Instructions

Within 1 business day, our team will reply with:

• A Return Authorization (RA) number – please write this clearly on the outside of your return package. Returns without an RA number may experience delays.

• The correct return shipping address (note: this may differ from our corporate office address in St. Petersburg, FL). Do not send returns to 7901 4TH ST N STE 300 unless specifically instructed.

• Return shipping instructions (which carrier to use, any special notes).

• If the return is due to our error (defective product, wrong item sent), we will also provide a prepaid return shipping label.

Step 4: Pack and Ship Your Return

• Securely pack the item(s) in a box or padded envelope. Use the original packaging if possible.

• Include a printed copy of your return authorization email or a note with your order number and RA number inside the package.

• Attach the shipping label (or write the return address).

• Ship the package using a trackable method. We strongly recommend USPS with tracking, UPS, or FedEx. HULIVI is not responsible for returns lost in transit without proof of tracking.

Step 5: Wait for Processing & Refund

Once we receive your return, please allow 3–5 business days for our team to inspect the item(s). After inspection, we will process your refund (or exchange). You will receive an email confirmation when the refund is initiated. Refunds typically appear in your account within 2–7 business days after processing, depending on your bank or card issuer.

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Section 4: Refund Details – What to Expect

4.1 Full Refund Amount

If your return meets all conditions, we will refund:

• The full purchase price of the returned item(s) (excluding original shipping costs, unless the return is due to our error).

• Sales tax (if any was collected, for Florida orders only).

Example: You bought a purse for $59.99 + $6.99 shipping + $3.60 FL tax = $70.58 total. If you return the purse for a non-defective reason, we refund $59.99 + $3.60 tax = $63.59. The original $6.99 shipping is not refunded.

4.2 When We Refund Original Shipping Costs

We refund the original shipping fee only in these cases:

• The item was defective or damaged upon arrival.

• We sent you the wrong item (size, color, or product).

• We made an error in processing your order.

In those situations, we also cover your return shipping costs (provide a prepaid label or reimburse you).

4.3 Partial Refunds

Partial refunds may be granted in the following circumstances:

• The item is returned with missing tags or packaging (but is otherwise in new condition) – we may deduct 15-20%.

• The item shows minor wear (e.g., light scuff that can be cleaned) – we may deduct up to 30%.

• The return is initiated after 30 days but before 45 days – we may offer a 70% refund (30% restocking equivalent).

If we propose a partial refund, we will notify you via email and give you the option to have the item returned to you (at your cost) instead.

4.4 Refund Timing by Payment Method

Please note: Weekends and bank holidays may add 1-2 days.

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Section 5: Exchanges – Get the Right Size or Color

We understand that sometimes you love a product but need a different size or color. HULIVI offers exchanges subject to availability.

5.1 How to Request an Exchange

Follow the same return process described in Section 3. In your email, clearly state: “I want to exchange

for [size/color].” We will check inventory.

• If the desired exchange item is in stock: We will provide return instructions. Once we receive your original item and verify its condition, we will ship the exchange item to you at no additional shipping cost (for standard shipping within the US).

• If the desired exchange item is out of stock: We will process a full refund instead, and you can place a new order when the item restocks (we can notify you).

5.2 Exchange Limitations

• Exchanges are only available for the same product (e.g., same belt model, different waist size). You cannot exchange a belt for a handbag.

• Exchanges are limited to one per original order item.

• International exchange shipping: For non-US customers, we recommend requesting a refund and placing a new order, as cross-border return shipping can be expensive and slow.

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Section 6: Return Shipping Costs – Who Pays?

6.1 Customer Responsibility (Non-Defective Returns)

For returns due to buyer’s remorse, wrong size ordered, changed mind, or any reason not caused by HULIVI’s error, the customer is responsible for return shipping costs. You may choose any carrier, but we recommend USPS Priority Mail or UPS Ground for tracking and insurance.

Estimated return shipping costs (US only):

• Small/light item (belt, hair clips): $4–6 via USPS

• Medium item (hat, small purse): $6–10

• Large item (tote bag, backpack): $10–15

We do not profit from shipping. These are actual carrier rates.

6.2 HULIVI Responsibility (Defective, Damaged, or Wrong Item)

If the return is due to:

• A manufacturing defect (e.g., broken zipper, stitching unraveling, buckle falling off within 30 days)

• Damage that occurred before delivery (e.g., crushed box, torn fabric)

• HULIVI sent the wrong item (size, color, or completely different product)

Then we will provide a prepaid return shipping label (for US customers) or reimburse reasonable return shipping costs (for international customers, up to $20). Please contact us first – do not purchase your own label without approval.

6.3 International Return Shipping

For customers outside the United States, return shipping can be expensive and customs forms are required. We strongly advise you to carefully review product descriptions, size charts, and photos before ordering. If you still need to return a non-defective item, you will be responsible for all shipping costs, customs fees, and any taxes incurred. We recommend using a carrier that provides online tracking and insurance.

For defective international returns, we will reimburse up to $20 USD for return shipping (actual cost with receipt). The refund will be processed via Stripe to your original payment method.

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Section 7: Defective, Damaged, or Incorrect Items – Our Guarantee

We take product quality extremely seriously. However, despite our rigorous quality control, a small number of items may have hidden defects. If you receive a product that is defective, damaged during transit, or not what you ordered, follow the process below.

7.1 Time Limit for Defect Claims

You must notify us within 7 calendar days of delivery for defects or damage. Why 7 days? Because we need to distinguish shipping damage (which we cover) from normal wear and tear or customer damage (not covered). We also need to report transit damage to our carriers within a limited window.

For wrong items (e.g., you ordered a black hat but received a brown one), you have 14 days to notify us.

7.2 What to Include in Your Defect Report

Email hulivillc@gmail.com with:

• Your order number

• Clear photos or a short video showing the defect or damage (e.g., a close-up of torn stitching, a broken clasp, or the wrong color)

• A brief description of the issue

Example: “Order #HUL-67890 – Received the ‘Rose Gold Hair Claw Set’ but one of the claws has a cracked spring. See attached photo.”

7.3 Our Resolution Options for Defects

After reviewing your evidence, we will offer one of the following (your choice):

1. Full refund – No need to return the defective item (for low-value items or where return shipping would be uneconomical). For higher-value items, we may ask you to return it using our prepaid label.

2. Replacement – We will ship a new, defect-free item at no cost to you (including free expedited shipping if available).

3. Partial refund – If the defect is minor (e.g., a small cosmetic blemish) and you wish to keep the item, we will refund a portion (typically 20-50%).

We aim to resolve defect claims within 2 business days of receiving your email.

7.4 What Is NOT Considered a Defect

The following are not manufacturing defects and are not covered by this guarantee:

• Normal wear and tear after use (e.g., leather softening, minor color fading after months of use).

• Customer-induced damage (e.g., you caught a bag strap on a sharp edge and it tore).

• Slight color variations due to monitor or lighting differences (see our disclaimer in product descriptions).

• Sizing variations within industry standards (e.g., a belt marked 34 inches may measure 33.8 or 34.2 inches).

• Complaints about style or personal taste (“I thought it would look different on me”).

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Section 8: Refunds for Orders Paid With Apple Pay or Google Pay

When you request a refund for an order that was paid using Apple Pay or Google Pay, the refund process works the same as with a credit or debit card. Stripe automatically credits the refund back to the same digital wallet, which then credits the underlying card.

Note: If your Apple Pay or Google Pay card has expired or been replaced, the refund may fail. In that case, Stripe will notify us, and we will contact you to arrange an alternative refund method (store credit or manual transfer via a service like PayPal – though we prefer to keep all refunds on the original card if possible).

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Section 9: Late Returns & Special Circumstances

We understand that life happens – you might be traveling, in the hospital, or facing other emergencies. While our policy states 30 days, we are reasonable human beings. If you miss the 30-day window but have a valid reason, please still contact us. We may approve a late return with a partial refund (e.g., 70% of purchase price) or store credit for the full amount.

We never accept returns after 60 days unless the item is defective.

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Section 10: Cancellations Before Shipment

Changed your mind minutes after ordering? You have a 1-hour cancellation window from the time you place your order. Email us immediately at hulivillc@gmail.com with “URGENT – CANCEL ORDER #_____” in the subject line.

• If we have not yet processed your order for shipment, we will cancel it and issue a full refund (no fees).

• If your order has already been packed or shipped, we cannot cancel it. You will need to receive the package and then initiate a return per our standard policy.

To avoid this, double-check your cart before clicking “Place Order.”

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Section 11: How We Process Refunds – Behind the Scenes

Transparency matters. Here is exactly what happens after you ship a return to HULIVI:

Total time from your return request to money in your account: typically 10–18 days. For faster processing, please follow our packing instructions precisely and use a trackable shipping method.

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Section 12: Return Fraud & Abuse Prevention

While we trust our customers, we must protect our business from abuse. The following behaviors may result in rejection of a return, a permanent ban from hulivi.shop, or legal action:

• Returning a different item than what was purchased (e.g., sending back an old, worn belt while keeping the new one).

• Claiming an item was defective when it was clearly damaged by the customer (we inspect every return).

• Excessive returns (e.g., returning 80% of orders over a 6-month period) – we reserve the right to refuse future orders from such customers.

• Chargeback fraud – filing a chargeback with your bank after receiving a refund or keeping the item.

We maintain a record of return behavior. Normal returns for legitimate reasons are always welcome.

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Section 13: Contact Information for Return Questions

If anything in this policy is unclear, or if you need help with a return, please reach out. Our team speaks plain English and will guide you through every step.

📧 Email: hulivillc@gmail.com (fastest response – include your order number)
📞 Phone: +84936864468 (Monday–Friday, 10am–6pm Eastern Time – for urgent return matters)

When contacting us, please have ready:

• Your order number

• The item(s) you wish to return

• Whether you prefer a refund or exchange

We typically respond within 4 hours during business days.

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Section 14: European Union & International Customer Notes

Although HULIVI is based in Florida and primarily serves the US market, we welcome international customers. If you are ordering from the European Union, you have additional rights under EU consumer law, including a 14-day cooling-off period where you may return items for any reason without justification. Our 30-day policy is actually more generous than the EU requirement. However, please note that return shipping costs from the EU to the US are your responsibility unless the item is defective.

For customers in Australia, Canada, the UK, and other countries: our policy applies as written, but local consumer protection laws may override certain provisions. If you believe your local law grants you additional rights, please notify us and we will comply.

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Section 15: Policy Updates & Effective Date

HULIVI LLC reserves the right to update this Refund and Return Policy at any time. Changes will be posted on this page with a new “Effective Date.” The policy in effect at the time of your purchase governs your return.

Effective Date of this Policy: January 1, 2025 (or current date)

If we make material changes that affect pending returns, we will notify you by email.

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Section 16: Frequently Asked Questions (Return-Specific)

Q: Can I return an item I bought as a gift?
A: Yes. The gift recipient can initiate the return using the original order number. Refunds will be issued to the original purchaser’s payment method. If you prefer store credit for the gift recipient, we can arrange that – just let us know.

Q: Do you offer free returns?
A: Free returns only for defective or incorrect items (we provide a prepaid label). For other returns, the customer pays return shipping. We believe this keeps our product prices lower for everyone.

Q: What if my return package is lost in transit?
A: If you used a trackable shipping method and the carrier confirms loss, we will work with you to file a claim. HULIVI is not responsible for lost returns that we never receive. Keep your tracking number and receipt.

Q: Can I return multiple items from the same order in one package?
A: Yes, absolutely. Include all items with a single RA number (we will issue one RA for all items in your request).

Q: I received a refund but it’s less than I expected. Why?
A: Possible reasons: (1) original shipping cost not refunded (non-defective return); (2) missing tags or packaging caused a partial refund; (3) you used a discount code that was applied proportionally. Email us and we will explain the calculation.

Q: Do you accept returns without the original packaging?
A: We prefer original packaging, but as long as the item is unused and tags attached, we will accept it. However, if you return a purse without its dust bag, we may deduct $2-5 from the refund to cover replacement.

Q: How do I return an item purchased with a discount code?
A: The refund will reflect the discounted price you actually paid. For example, if you used a 20% off coupon, you will receive 80% of the original price. Free shipping thresholds: if your return brings the order total below the free shipping threshold, we may deduct the shipping cost from your refund.

Q: Can I return a hat that doesn’t fit my head?
A: Yes, hats are fully returnable within 30 days as long as they are unworn and tags attached. Please measure your head circumference using our size chart before ordering to minimize returns.

Q: What about returns for belts – can I try them on?
A: You may try on a belt by loosely wrapping it around your waist or through belt loops. However, please do not wear it for a full day, bend the leather excessively, or create wear marks on the buckle. If the belt shows any signs of use, we may reject the return.

Q: I live outside the US. Can I return a defective item and get reimbursed for return shipping?
A: Yes, up to $20 USD. Keep your shipping receipt and email a copy to us. We will add the reimbursement to your refund.

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Conclusion: Our Promise to Make It Right

At HULIVI LLC, we do not view returns as a burden. We view them as an opportunity to earn your trust. If something you bought from hulivi.shop does not bring you joy, we want to fix it – whether that means a refund, an exchange, or a replacement.

Our team is small but dedicated. When you email hulivillc@gmail.com or call +84936864468, you will reach people who are empowered to help. No endless phone trees, no “the computer says no.” Just fair, human-centered service.

Thank you for choosing HULIVI for your belts, hair accessories, hats, purses, and bags. We look forward to serving you – and if a return becomes necessary, we promise to make it as painless as possible.

Shop with confidence at hulivi.shop. Your satisfaction is always our priority.