Contact us

Get in Touch With Real People, Not Robots

At HULIVI LLC, we believe that great customer service is the cornerstone of a great brand. Unlike many online retailers that hide behind automated chatbots and unresponsive email forms, we take a different approach: real humans, genuine empathy, and fast, practical solutions.

Whether you have a question about a product’s size, need help tracking your order, want to initiate a return, or simply want to share feedback, our dedicated support team is ready to assist you. We speak English fluently, understand the needs of US-based and international customers, and treat every conversation with respect and urgency.

We invite you to reach out using any of the methods below. No automated phone trees. No “we’ll get back to you in 5-7 business days.” Just honest, helpful communication from people who care about your satisfaction.

Our Commitment to You: The HULIVI Customer Service Promise

Before you contact us, know that we stand behind these pledges:

✅ 24-Hour Response Guarantee (Often Faster) – We strive to reply to every email and voicemail within 24 hours on business days, and often much sooner. Even on weekends, we monitor messages.

✅ No “Copy-Paste” Answers – Every inquiry is read by a real person who will address your specific situation. You will never receive an irrelevant template response.

✅ Problem-Solving, Not Blame-Shifting – If an issue is our fault (shipping delay, defective product, wrong item sent), we will acknowledge it immediately and offer a fair resolution. If it is your fault (wrong size ordered), we will still help you find the best solution.

✅ Clear, Simple Instructions – We will never make you jump through hoops. Our return process, exchange process, or warranty claims are explained in plain English.

✅ Respect for Your Time – We keep responses concise yet complete. You will not be passed between multiple agents unless absolutely necessary.

Now, let’s get you connected with the right channel.

How to Reach HULIVI LLC

We offer three primary contact methods. Choose the one that works best for you.

📧 1. Email Support (Recommended for Detailed Inquiries)

Email Address: hulivillc@gmail.com

Email is the best way to reach us if you have a complex question, need to send photos (e.g., of a damaged product), or want a written record of our conversation. Our support team monitors this inbox from 9:00 AM to 9:00 PM Eastern Time, Monday through Sunday (yes, including weekends).

What to Include in Your Email for Faster Assistance:

To help us resolve your issue quickly, please include the following information in your message:

  • Order Number (starts with #HUL-xxxxxx) – if applicable

  • Full Name (as it appears on your order)

  • Email Address used for the order

  • Detailed description of your issue or question

  • Attach clear photos or videos if reporting a defect, wrong item, or damage

Examples of great email subjects:

  • “Order #HUL-12345 – Missing item from package”

  • “Question about belt sizing – men’s size 34 waist”

  • “Return request – handbag color not as shown”

Response Time: Usually within 4–12 hours during business hours. For emails sent late at night (after 9 PM ET), you can expect a reply by the next morning.

📞 2. Phone Support (For Urgent Matters)

Phone Number: +84936864468

We understand that some issues require a real-time conversation. While our primary support channel is email (because it allows us to track and document every case), we do offer phone support for time-sensitive inquiries.

When to call:

  • Your package shows “delivered” but you have not received it.

  • You need to change your shipping address immediately after placing an order.

  • You are experiencing a technical issue with payment on hulivi.shop.

  • You have a question about a time-sensitive promotion or coupon.

Important notes about phone support:

  • Our phone lines are staffed Monday through Friday, 10:00 AM to 6:00 PM Eastern Time.

  • If you reach voicemail, please speak clearly and leave your name, order number (if any), callback number, and a brief message. We will return your call within 2 business hours.

  • For non-urgent matters (e.g., product details, return policy questions), we strongly recommend email so we can provide you with written information and links.

International callers: Please ensure you can dial international numbers. The number +84936864468 is based outside the US (Vietnam), but we have a US-based team managing responses. Standard international rates may apply.

🌐 3. Online Contact Form (Coming Soon to hulivi.shop)

We are currently developing a direct contact form on our website to make it even easier to reach us without opening your email client. In the meantime, please use email or phone. Once the form is live, we will announce it on our homepage.

Frequently Asked Contact Scenarios – Solved

Many customers contact us for the same few reasons. Below, we have anticipated your needs and provided immediate solutions. You might not even need to wait for a reply!

Scenario 1: “Where is my order?”

Before contacting us, please:

  1. Check the tracking link sent to your email when your order shipped (look for an email from hulivillc@gmail.com with subject “Your order has shipped”).

  2. Visit the carrier’s website (USPS, UPS, FedEx, or international partner) and enter your tracking number.

  3. If tracking shows “delivered” but you have not received the package, please:

    • Check with neighbors or building management.

    • Wait 24 hours (carriers sometimes mark delivered early).

    • Then email us with your order number – we will open a trace request.

Scenario 2: “I need to change or cancel my order.”

We process orders very quickly to get them to you as fast as possible. You have a 1-hour window after placing your order to request changes or cancellation. After that, your order may already be in the packing or shipping stage.

To request a change or cancellation, email hulivillc@gmail.com immediately with “URGENT – CANCEL/CHANGE ORDER #_______” in the subject line. Include your desired changes.

If the order has already shipped, you will need to follow our standard return process (see Refund and Return Policy).

Scenario 3: “My product is defective or damaged.”

We are truly sorry if this happened. Please email us within 7 days of delivery with:

  • Your order number

  • Clear photos or a short video showing the defect (e.g., broken zipper, stitching coming undone, missing part)

  • A brief description

We will review and typically offer one of the following: a replacement at no cost, a full refund, or a partial refund if you wish to keep the item. We pay for return shipping on defective items.

Scenario 4: “I received the wrong item.”

Mistakes are rare at HULIVI, but they can happen. Email us with your order number and a photo of the item you received (including any packaging labels). We will arrange for the correct item to be sent to you immediately, usually with a prepaid return label for the wrong item. You will not be charged extra.

Scenario 5: “I have a question about sizing or materials before I buy.”

We encourage you to check each product’s description page on hulivi.shop. We provide detailed size charts, material compositions, and care instructions. If you still have doubts, email us with the product name or link. Our team knows the products intimately and can advise you (e.g., “Does this belt run true to size?” or “Is this hair clip suitable for thick hair?”).

Scenario 6: “I want to return an item for a refund.”

Please review our Refund and Return Policy (separate page). In short: you have 30 days from delivery to initiate a return for most items, provided they are unused, in original packaging, and with tags attached. Email us at hulivillc@gmail.com with your order number and the item(s) you wish to return. We will send you return instructions. Customer is responsible for return shipping costs unless the item is defective or our error.

Scenario 7: “I have a wholesale or bulk order inquiry.”

Thank you for considering HULIVI for larger quantities! We offer special pricing for bulk purchases of belts, hair accessories, hats, purses, and bags. Please email us with:

  • The product SKU or links to the items you are interested in

  • The approximate quantity per item

  • Your shipping address (to calculate freight)

  • Any deadline or special requirements

Our wholesale team will respond within 2 business days with a quote.

Scenario 8: “I am a journalist, influencer, or blogger.”

We are always open to collaborations, reviews, and press features. Please email hulivillc@gmail.com with “PRESS INQUIRY” in the subject line. Tell us about your platform, audience size, and what type of collaboration you envision (gifted product, affiliate partnership, sponsored post). We review every pitch.

Our Physical Address (Corporate Office)

HULIVI LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
United States

Important note: This address is our registered office and administrative headquarters. It is not a retail store or customer pickup location. We do not have a public showroom or will-call desk. All orders are fulfilled from our separate warehouse facilities. Please do not send returns or visit this address without prior authorization from our customer service team. Returns must be sent to the address provided in your return instructions (which may differ from this office address).

For returns, always wait for our email with the specific return address and RMA number.

Business Hours & Holiday Schedule

Our customer service team (email and phone) operates on the following schedule:

Day Email Support Phone Support
Monday 9 AM – 9 PM ET 10 AM – 6 PM ET
Tuesday 9 AM – 9 PM ET 10 AM – 6 PM ET
Wednesday 9 AM – 9 PM ET 10 AM – 6 PM ET
Thursday 9 AM – 9 PM ET 10 AM – 6 PM ET
Friday 9 AM – 9 PM ET 10 AM – 6 PM ET
Saturday 10 AM – 6 PM ET Closed
Sunday 10 AM – 6 PM ET Closed

Holidays when support is closed (no email or phone response):

  • New Year’s Day (January 1)

  • Independence Day (July 4)

  • Thanksgiving Day (fourth Thursday in November)

  • Christmas Day (December 25)

On these holidays, our team will respond to all messages received on the next business day.

Escalation & Feedback: We Take Your Voice Seriously

HULIVI LLC is committed to continuous improvement. If you have interacted with our customer service team and feel that your issue was not resolved satisfactorily, or if you simply want to share a suggestion or compliment, you may escalate directly to our management team.

Please email hulivillc@gmail.com with the subject line “FOR MANAGEMENT – [brief description]”. In your email, include:

  • Your original inquiry or case history (if any)

  • What resolution you were offered vs. what you expected

  • Any specific feedback about our processes or staff

Our management team reviews every escalation personally and will respond within 3 business days. We view complaints as gifts – they help us grow.

Security & Privacy When Contacting Us

We take your privacy seriously. Any personal information you share with us via email or phone is protected in accordance with our Privacy Policy (see separate page). We will never ask you for your full credit card number, social security number, or account passwords. If you receive a suspicious email or call claiming to be from HULIVI, do not provide any information. Instead, forward the message to hulivillc@gmail.com so we can investigate.

When emailing us, avoid sending sensitive financial information. Use secure methods provided by Stripe for payment-related issues.

Connect With Us on Social Media (Coming Soon)

While we currently focus on delivering excellence through our website and direct support channels, we are actively developing our social media presence. Soon, you will be able to follow HULIVI on Instagram, Facebook, and Pinterest for style inspiration, new arrivals, and exclusive promotions. Updates will be announced on hulivi.shop.

In the meantime, we encourage you to subscribe to our newsletter (sign up at the bottom of any page on hulivi.shop) to receive style tips, discount codes, and product launch announcements directly in your inbox.

Before You Contact Us: Self-Service Resources

We have designed our website and policies to answer most questions instantly. Please explore these pages before reaching out—you might find the answer faster:

  • FAQ (Asked Questions) – Covers sizing, shipping, payments, returns, and more.

  • Shipping Policy – Detailed breakdown of domestic and international shipping times, costs, and customs.

  • Refund and Return Policy – Step-by-step instructions for returns, exchanges, and refunds.

  • Payment Methods – Information on Stripe, credit/debit cards, Apple Pay, Google Pay.

  • Terms and Conditions – Legal terms of using our website.

  • Privacy Policy – How we collect, use, and protect your data.

All these pages are linked in the footer of hulivi.shop.

A Personal Note From Our Founder

“When I started HULIVI, I knew that the quality of our belts, bags, and accessories would bring customers to our site. But I also knew that how we treat those customers would determine whether they ever come back. That is why I personally train every support team member to follow the Golden Rule: treat every customer the way you would want to be treated if you were in their shoes. We are not perfect, but we are always honest, always respectful, and always willing to listen. Thank you for giving us the opportunity to serve you.”

— Founder, HULIVI LLC

Final Reminder: We Are Here for You

Do not hesitate to reach out. Whether you have a tiny question about the width of a belt or a major issue with a lost package, your inquiry matters to us. Use the contact information below, and we will respond with clarity, kindness, and a genuine desire to help.

📧 Email (Best for most inquiries): hulivillc@gmail.com
📞 Phone (Urgent matters, Mon-Fri 10am-6pm ET): +84936864468
🏢 Office Address (no walk-ins): 7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702

We look forward to hearing from you and earning your trust, one conversation at a time.